Data Protection & Privacy

Privacy Policy

Effective Date: July 25, 2026 — Safeguarding your personal data and ensuring transparent practices with Hrudaya Travels.

Welcome to Hrudaya Travels. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or use our transportation services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our services:

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Pickup and Drop Locations
  • Travel Date and Time
  • Billing Address
  • GST Number (if provided)
  • Company Name (if applicable)

Payment Information

Payments are processed securely through trusted third-party payment gateway providers. Hrudaya Travels does not store your debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.

Technical Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and confirm bookings
  • Assign drivers and vehicles
  • Communicate booking confirmations and trip updates
  • Provide customer support
  • Generate invoices
  • Improve our website and services
  • Detect fraud or unauthorized activity
  • Comply with legal obligations

3. Cookies

Our website may use cookies to:

  • Remember your preferences
  • Improve website performance
  • Analyze visitor traffic
  • Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Drivers assigned to your booking
  • Payment gateway providers
  • Technology service providers
  • Government authorities when legally required

All third parties are expected to maintain appropriate confidentiality and security measures.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, misuse, alteration, or disclosure.

While we strive to safeguard your data, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your information only for as long as necessary to:

  • Complete your bookings
  • Maintain business records
  • Comply with tax and legal requirements
  • Resolve disputes
  • Enforce our agreements

7. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Withdraw consent where applicable
  • Request details of the information we hold about you

To exercise these rights, please contact us using the details provided below.

8. Third-Party Services

Our website may contain links to third-party websites or use services provided by third parties, including payment gateways and map services.

We are not responsible for the privacy practices or content of those third-party services.

9. Children's Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children under the age of 18.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective immediately upon posting the revised Privacy Policy on our website. We encourage users to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Hrudaya Travels

Business Hours: Monday to Sunday, 24×7 Customer Support

12. Consent

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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