Please read these terms and conditions carefully before booking your outstation or local transit cab service with Hrudaya Travels.
A booking is considered confirmed only after: Customer details are verified, vehicle availability is confirmed, and advance payment is received. A booking confirmation will be shared via WhatsApp, SMS, or Email.
Outstation bookings require an advance payment. Long-distance bookings require a minimum advance of 20%–50% depending on trip value.
Customers may be asked to provide: Full Name, Mobile Number, Pickup Address, Destination, and a Valid Government ID (for selected bookings).
Driver information will be shared before pickup. Information includes: Driver Name, Mobile Number, Vehicle Number, and Vehicle Model.
Airport Pickup: 60 minutes complimentary after the flight landing (waiting charges apply thereafter). Railway Station: 30 minutes complimentary. Local Pickup: 15 minutes complimentary.
If the trip exceeds the booked package, additional kilometers will be charged as per vehicle category. Toll, Parking, and State Tax are extra unless specifically included.
Night charges may apply between 10:00 PM – 6:00 AM, applicable only where mentioned during booking.
Unless specifically mentioned, Customer shall bear: Toll Charges, Parking Charges, State Entry Tax, and Permit Charges. GST will be charged wherever applicable.
If the customer changes destination during the trip, the fare will be recalculated accordingly.
More than 24 hours before pickup: No cancellation charge. 12–24 hours: 25% booking amount deducted. 6–12 hours: 50% of the booking amount is deducted. Less than 6 hours: 100% cancellation charges.
If the customer does not answer calls, is unavailable at pickup, or does not arrive within the waiting time, the booking will be treated as No Show, and cancellation charges may apply.
Rescheduling is subject to vehicle availability and driver availability. Fare may change based on the revised schedule.
If the booked vehicle becomes unavailable due to mechanical breakdown, accident, or driver emergency, Hrudaya Travels reserves the right to provide an equivalent or higher-category vehicle.
Passengers are responsible for ensuring luggage fits within the vehicle's capacity. Extra luggage may require a larger vehicle or incur additional charges.
Passengers shall not: Smoke inside the vehicle, consume alcohol unless legally permitted and approved, damage vehicle interiors, or carry illegal/hazardous items. Any damage caused will be recoverable from the customer.
Customers are requested to maintain cleanliness inside the vehicle. Cleaning charges may apply if excessive cleaning is required.
Pets are allowed only with prior approval. Cleaning charges may apply.
Child seats are available only if requested during booking and are subject to availability.
The vehicle shall not be used for racing, illegal activities, political rallies without prior approval, or transporting prohibited goods.
For long journeys, drivers are entitled to reasonable rest breaks. Daily driving limits will be followed strictly for safety.
Hrudaya Travels shall not be liable for delays caused by heavy traffic, floods, landslides, political disturbances, road closures, natural disasters, or government restrictions.
Refunds (where applicable) will be processed within 5–7 business days through the original payment method.
While every effort will be made to help recover lost belongings, Hrudaya Travels is not responsible for items left behind in the vehicle.
Quoted prices are based on the booking details provided at the time of reservation. Any changes to the itinerary, duration, pickup/drop locations, or additional stops may result in revised charges.
Drivers have the right to refuse or terminate the trip if passengers engage in abusive, threatening, or unsafe behavior.
In the event of a vehicle breakdown, Hrudaya Travels will make reasonable efforts to arrange an alternate vehicle as quickly as possible. Compensation for delays is limited to the amount permitted under applicable law and the booking terms.
Customer information will be used only for booking, operational communication, billing, and legal compliance. Personal information will not be shared with third parties except where necessary to fulfill the booking or comply with legal requirements.